Shipping and Returns
FREE for FAMOUSLY YOU REWARDS® Members*
FREE on orders of $75 or more
$7.95 Flat Rate
4-7 Business Days
Standard Shipping is not available when shipping to Alaska or Hawaii.
*Free Standard Shipping for FAMOUSLY YOU REWARDS Members, no minimum. Free shipping is valid in the contiguous US for members who are signed in during checkout.
Please note: only Standard Shipping is available for orders that include the purchase of Online-Only items and/or gift cards (must ship via Expedited Shipping to Alaska or Hawaii).
We offer standard shipping to P.O. boxes for most items; some online-only items are not eligible. We cannot deliver to P.O. Boxes in Alaska or Hawaii at this time.
Cost for First Pair
Each Additional Pair
2-3 Business Days
An expedited order placed before 11 AM CT Monday-Friday will be shipped out the same day.
If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any store or send in your item by mail. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes.
Two Easy Ways To Return
In Store (Free!)
It’s famously easy to return your purchase at any store.
No box? No receipt? No problem! We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. There is no stocking fee for returns or exchanges. We reserve the right to limit or deny returns or exchanges regardless of receipt.*
*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.
What do I need to know?
Famous Footwear offers $7.95 flat-rate shipping for returns by mail. You can print this pre-paid return shipping label and we'll deduct a return processing fee of $7.95 upon receipt of your return.
If you would like to make a return by mail, please follow these steps:
- Click here to get your return label and packing slip.
- Re-package your order and place the packing slip inside the box.
- Affix the return shipping label to the outside of the box.
- Upon receipt of your return, we'll deduct a return processing fee of $7.95 from your return order refund.
We only process returns at FamousFootwear.com if your purchase was made at FamousFootwear.com or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.) Exchanges are only available in stores.
At Famous Footwear, our goal is to make sure that every time you shop with us, you go home with the right shoes in hand, on your feet, or on the way.
Which is why we created our Home Delivery service. If you're shopping in any of our stores and can't find your size or style, just ask an associate. We'll do our best to find the right shoes and deliver them to your home.
*Some exclusions apply. See store associate for details.