Please Note: Due to Hurricane Ida, parts of the U.S. are experiencing Shipping Delays.


Shipping and Returns

  • Standard Shipping

  • Expedited Shipping

    Cost for First Pair
    $12.95

     

    Each Additional Pair
    $3.00

     

    Estimated Arrival
    2 Business Days

     

    An expedited order placed before 11 AM CT Monday-Friday will be shipped out the same day.

     

  • Rush Shipping

    Cost for First Pair
    $22.95

     

    Each Additional Pair
    $3.00

     

    Estimated Arrival
    Next Day

     

    A rush order placed before 11 AM CT Monday-Friday will be shipped out the same day.

     

RETURN POLICY

If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any store or send in your item by mail. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes.

Two Easy Ways To Return

  • In Store (Free!)

  • By Mail

    • What do I need to know?
  • FAQ

    • What is your return policy?
    • My item(s) arrived damaged or flawed, what should I do?
      • Bring the item(s) to your local store to return or exchange, along with your original receipt.
      • Or, contact customer care.
    • Can I return an item to a store without a receipt?

      We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. We reserve the right to limit or deny returns or exchanges regardless of receipt.*

       

      *Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.

    • I have my original receipt, what are my return options?
      • Exchange the item(s) at a store for the full purchase price.
      • Receive a refund for the full purchase price in your original form of payment or receive an in-store merchandise credit for the full purchase price.
      • Cash refund will be given for merchandise purchased with cash or check with a receipt only. Credit or debit card refunds will be returned back to the card used for the original purchase.

    • Can I exchange my online purchase by mail?
      Sorry, exchanges are only available in stores.
    • Is there a time limit to make a return?
      If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any time. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes.
    • How and when will I be refunded?

      In Store:

      • Cash refund will be given for merchandise purchased with cash or check with a receipt only. Credit or debit card refunds will be returned back to the card used for the original purchase.

       

      By Mail:

      • Refunds will be processed to the original method of payment within 10 business days after Famous Footwear has received your return. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.
    • How do I return an item that I received as a gift without a gift receipt?
      You can either go to a store or call Consumer Care. You can exchange the item(s) at the current selling price or get in-store credit at the current selling price.
    • Will I be refunded for shipping charges when I make a return?
      Original shipping charges are not refundable and return shipping charges must be paid by the customer. For your protection, we suggest sending your return via insured parcel post or other traceable method, as Famous Footwear is not responsible for returns until they are received in our warehouse.
    • How do I return defective or flawed product?
      Bring the item(s) to your local store to return or exchange or contact customer care.
    • Do you accept international returns?
      Famous Footwear stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
    • I was overcharged for an item, what can I do?
      In the event we mistakenly overcharge you for any item, please let us know and we will immediately refund the difference between the amount we charged and the actual price for the item(s).
    • My purchase was part of a Buy One, Get One 1/2 Off promotion. Will that affect my return or exchange?

      Items purchased as part of the Buy One, Get One 1/2 Off promotion will result in adjusted refund or exchange amount.

       

HOME DELIVERY

At Famous Footwear, our goal is to make sure that every time you shop with us, you go home with the right shoes in hand, on your feet, or on the way.


Which is why we created our Home Delivery service. If you're shopping in any of our stores and can't find your size or style, just ask an associate. We'll do our best to find the right shoes and deliver them to your home.


And if you're a FAMOUSLY YOU REWARDS member, you get this service for FREE! Not a Rewards Member? Join today!

Check the status of your home delivery order.

 

*Some exclusions apply. See store associate for details.