Shipping and Returns

  • Standard Shipping

  • Expedited Shipping

    Cost for First Pair
    $12.95

     

    Each Additional Pair
    $3.00

     

    Estimated Arrival
    2 Business Days

     

    An expedited order placed before 11 AM CT Monday-Friday will be shipped out the same day.

     

  • Rush Shipping

    Cost for First Pair
    $22.95

     

    Each Additional Pair
    $3.00

     

    Estimated Arrival
    Next Day

     

    A rush order placed before 11 AM CT Monday-Friday will be shipped out the same day.

     

RETURN POLICY

We hope you’ll love your purchase, but in the case that you are not fully satisfied, you may return unworn merchandise to any Famous Footwear store, or by mail, within 60 days of purchase (FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days to return unworn merchandise).

Two Easy Ways To Return

  • In Store (Free!)

  • By Mail

    • What do I need to know?
  • FAQ

    • What is your return policy?
    • My item(s) arrived damaged or flawed, what should I do?
      • Bring the item(s) to your local store to return or exchange, along with your original receipt.
      • Or, contact customer care.
    • Can I return an item to a store without a receipt?

      We will attempt to look up your purchase with the FAMOUSLY YOU REWARDS account or credit/debit card used for the original purchase and will exchange the item(s) at the current selling price or give in-store credit at the current selling price.

      If we’re unable to locate your purchase, we will accept your non-receipted return if it meets all of the following conditions:

      • You have not been warned or denied a return in the past 180 days, and
      • You have made two or fewer non-receipted returns in the past year, and
      • The return is under $150, and
      • The merchandise is unworn and unwashed.
    • I have my original receipt, what are my return options?

      In most cases, for returns or exchanges of unworn merchandise made with receipt within 60 days (FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days) from the original purchase, you may:

      • Exchange the item(s) at a store for the full purchase price.
      • Receive a refund for the full purchase price in your original form of payment or receive an in-store merchandise credit for the full purchase price.
      • Cash refund will be given for merchandise purchased with cash or check with a receipt only. Credit or debit card refunds will be returned back to the card used for the original purchase.

    • Can I exchange my online purchase by mail?
      Sorry, exchanges are only available in stores.
    • What forms of identification are required for a return or exchange?
      U.S. State Driver’s License, U.S. State ID, U.S. Military ID, Canadian Provincial Driver’s License, Canadian Provincial ID, Passport, U.S. Laser Visa, Mexican Voter Registration Card, Matricula Consular, Mexican Driver’s License, Japanese Driver’s License.
    • Is there a time limit to make a return?
      You may return unworn merchandise to any Famous Footwear store, or by mail, within 60 days of purchase. FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days to return unworn merchandise.
    • How and when will I be refunded?

      In Store:

      • Cash refund will be given for merchandise purchased with cash or check with a receipt only. Credit or debit card refunds will be returned back to the card used for the original purchase.

       

      By Mail:

      • Refunds will be processed to the original method of payment within 10 business days after Famous Footwear has received your return. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.
    • How do I return an item that I received as a gift without a gift receipt?
      You can either go to a store or call Consumer Care. You can exchange the item(s) at the current selling price or get in-store credit at the current selling price.
    • Will I be refunded for shipping charges when I make a return?
      Original shipping charges are not refundable and return shipping charges must be paid by the customer. For your protection, we suggest sending your return via insured parcel post or other traceable method, as Famous Footwear is not responsible for returns until they are received in our warehouse.
    • How do I return defective or flawed product?

      Bring the item to your local store to return or exchange the item along with your original receipt.

       

      If your online purchase arrives flawed, defective, or damaged, you can send the item back by mail to Famous Footwear for inspection; however, sending the item back does not guarantee a refund. The warehouse will inspect the merchandise and reserves the right to reject returns. If it is not deemed defective, it will be returned to the customer and a refund will not be processed.

      • Merchandise is not considered defective/damaged/flawed in the following circumstances (NOTE: this list is not exclusive):
      1. Damages caused by misuse, improper care, and/or normal wear and tear.
      2. Improper fitting or sizing.
      3. Modifications/alterations made to the product by the customer.
      4. Damages caused by the use of solvents/adhesives/detergents/liquids/etc.
      5. General discomfort or blister formation.
    • Do you accept international returns?
      Famous Footwear stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases.
    • I was overcharged for an item, what can I do?
      In the event we mistakenly overcharge you for any item, please let us know and we will immediately refund the difference between the amount we charged and the actual price for the item(s).

HOME DELIVERY

At Famous Footwear, our goal is to make sure that every time you shop with us, you go home with the right shoes in hand, on your feet, or on the way.


Which is why we created our Home Delivery service. If you're shopping in any of our stores and can't find your size or style, just ask an associate. We'll do our best to find the right shoes and deliver them to your home.


And if you're a FAMOUSLY YOU REWARDS member, you get this service for FREE! Not a Rewards Member? Join today!

Check the status of your home delivery order.

 

*Some exclusions apply. See store associate for details.