heritage mall

If you find yourself not liking the style or fit, or simply change your mind, come back to see us at any store. No box? No receipt? No problem! We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. There is no stocking fee for returns or exchanges. We reserve the right to limit or deny returns or exchanges regardless of receipt.*

*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.

Find a Store

Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation. However, hours of most Famous Footwear stores are as follows:

Monday - Saturday: 10 AM to 9 PM

Sunday: 12 PM to 6 PM

We welcome your feedback regarding your recent store visit. Please contact us. When contacting us about your experience, please be sure to provide the following information: 

1. Store location visited (street address, plaza name and city, or store number).
2. Date of visit. Name of associate (if known).
3. Your name.
4. The best phone number to reach you (should any follow up be needed).

We are proud to offer a 10% discount to all active, reserve, and retired members of the U.S. Armed Forces at Famous Footwear and Famous Footwear Outlet stores.

A valid active, reserve, or retired government-issued military I.D. card must be presented at the time of purchase.

This discount is valid only for the active, reserve, or retired military member to whom it is issued.

• The military member to whom the I.D. is issued must be present at the time of purchase.
• Family members using the member's I.D. card without the member present cannot receive the discount.
• Military family member I.D. cards are not eligible for the military discount.
• I.D. cards for civilian employees of the Department of Defense or other agencies are not valid for the military discount.

The military discount is valid on accessories and clearance items, but regular product exclusions apply.

The military discount cannot be combined with any other coupons (other than Reward Cash). It can be combined with BOGO 1/2 Off or other store-wide promotions.

The military discount is valid in store only. It is not valid online.