FAMOUSLY YOU REWARDS® TERMS AND CONDITIONS
The Famous Footwear FAMOUSLY YOU REWARDS Program is provided by BG Retail, LLC. for U.S. members, and Famous Footwear Rewards provided by Caleres Canada, Inc. for Canadian members. For the purposes of these Terms and Conditions, “Famous Footwear” means BG Retail, LLC. in respect of U.S. members and Caleres Canada, Inc. in respect of Canadian members. By becoming a program member and participating in the FAMOUSLY YOU REWARDS Program, you the member (i) represent that you are an Eligible Customer, (ii) consent to Famous Footwear collecting, using and disclosing your personal information as set out in the Privacy section below, and (iii) accept these Terms and Conditions, as they may be amended from time to time “Member”.
By signing up to participate in the program, you are agreeing to all Terms and Conditions for the FAMOUSLY YOU REWARDS Program, and (2) receive both Famous Footwear Program emails as well as non-program promotional emails from Famous Footwear. You may unsubscribe from receiving marketing and promotional emails at any time.
Earning Reward Cash
No purchase is necessary to join the FAMOUSLY YOU REWARDS Program, but purchases are required to earn points. You may join in-store or online at famous.com or by downloading our Famous Footwear Mobile Application (see details below).
STAR Members will receive 1 base point for every $1 in purchases, rounded up or down to the nearest $1 increment (excluding returns, purchases made from a 3rd party vendor [including gift cards], and taxes and/or shipping) at participating Famous Footwear Stores, Famous Footwear Outlets or online at famous.com. Members who achieve SUPERSTAR membership will receive 1.5 points instead of 1 point for every $1 in purchases, rounded up or down to the nearest $1 increment (excluding returns, purchases made from a 3rd party vendor [including gift cards], and taxes and/or shipping) at participating Famous Footwear Stores, Famous Footwear Outlets or online at famous.com. Additional information on how SUPERSTAR Members receive points is described in the SUPERSTAR Members section below.
For purposes of the FAMOUSLY YOU REWARDS program, "points" mean those particular program measurement increments, which can be used to redeem Reward Cash. Points have no fixed value, may not be redeemed for cash, and are not transferable to any other individual or entity. Any transfer or attempt to transfer a Member’s points may result in disqualification from the program.
To earn points, Members must identify themselves as a Member at check-out so the store associate can look up the account. Members can also sign in to their accounts online.
Rewards members are eligible to earn bonus points for completing product reviews. To receive bonus points, members must sign in to (or create) their account on famous.com. Famous Footwear will award 25 bonus points per approved/published review. Approved reviews are defined as those completing all required fields. Only products purchased by the Rewards member are eligible for bonus points. Maximum of 10 reviews (totaling 250 points) will be awarded per calendar year per member. Please allow 3-5 business days for your points to be credited in your account. All reviews completed by a Rewards member will be labeled.
Famous Footwear may (but has no obligation to) monitor or review anything submitted to famous.com, and we expressly disclaim responsibility for any such materials. However, we may disclose any information or materials as necessary to satisfy any law, regulation or government request. Famous Footwear reserves the right to edit, refuse to post or remove any content, in whole or in part, that violates these terms, our policies. Applicable law, or which we determine, in our sole discretion, is objectionable. Using famous.com may expose you to content that may be considered or construed to be offensive, indecent, or objectionable to you, and we are not liable for such content.
FAMOUSLY FAST PICKUP. Pick it up your way, in-store or curbside, and FAMOUSLY YOU REWARDS members are eligible to receive 50 bonus points for completing a Free In-Store Pickup transaction. Points will be credited to your account within 48 hours after the order is picked up. Fifty bonus points will be applied once, for each order that has at least one item indicated as “Famously Fast Pickup,” regardless of how many items in the order. There is no limit to the number of In-Store Pickup orders that are eligible for 50 bonus points. The return of all items in an In-Store Pickup transaction will result in the 50 bonus points being removed from your account.
To be eligible for points or bonus points, purchases must be made at participating stores in the U.S., Canada or online at famous.com
Purchases applying a merchandise credit, gift card or Reward Cash will not earn points unless the purchase amount exceeds the Reward Cash face value. For example, if redeeming $10 in Reward Cash on a $60 purchase, you will earn points on the remaining $50 of the purchase amount (excluding taxes and/or shipping). In addition, purchases applying a coupon or discount code will earn points on the purchase amount after application of the coupon or discount code. For example, if applying a 20% coupon on a $50 purchase, you will earn points on the remaining $40 of the purchase amount (excluding taxes and/or shipping).
For every 100 points you earn you will be eligible to receive Reward Cash redeemable in increments of $5 per 100 points, to apply to a future qualifying purchase (see below for excluded items). The number of points required for specific Reward Cash may change at any time.
Reward Cash will be issued, at our discretion, approximately five times per year (spring, summer, back to school, fall and holiday). If a member would like to redeem points for Reward Cash during a period when Famous Footwear has not already issued one for the member, Reward Cash can be created one of the following three ways: 1) Ask a store associate at checkout 2) Sign in to Your Account on famous.com to apply at cart or checkout 3) Use the Famous Footwear App.
One hundred points will be deducted from your account for every $5 Reward Cash issued. Reward Cash will expire 60 days after issuance/creation. Famous Footwear is not responsible for Rewards that are late, lost, misdirected, not delivered or not received. Members are responsible for ensuring that all contact information on file is correct and up to date.
The maximum Reward Cash issued per season (spring, summer, back to school, fall and holiday) is $75, the minimum Reward Cash issued is $5. Only one Reward will be issued per member per season.
Self-created Reward Cash can be created in a minimum of $5 increments, with a maximum amount of $75. The same Reward Cash denomination cannot be created more than one time per day. Any remaining points will carry forward in your account for future use.
Points are subject to a cap, and Members may not accrue more than five thousand (5,000) Points during the course of a rolling twelve (12) month period.
Once a Member reaches 5,000 Points, the Member will cease accruing further Points for a period of twelve (12) consecutive months and the Member’s account balance is reduced to less than 5,000 points. The 12 consecutive month period will be measured forward from the date the Member reaches 5,000 points.
Resellers are specifically excluded from the FAMOUSLY YOU REWARDS Program. If you purchase items for resale, Famous Footwear reserves the right not to award points, to deduct improperly awarded points, to invalidate improperly issued Reward Cash issued from such accounts, as well as to terminate the membership and decline to permit anyone we believe is associated with the resale activity, or the account, to enroll in any Rewards or other program, if we so desire. Famous Footwear has sole discretion over whether to deem any purchase a “purchase for resale”.
Famous Footwear reserves the right, at its sole discretion, to void Reward Cash sent due to error, fraud or misuse of the FAMOUSLY YOU REWARDS Program.
Eligible STAR Members are gifted $5 Reward Cash valid during their birthday month and eligible SUPERSTAR Members are gifted $10 Reward Cash valid during their birthday month. In order to be deemed eligible for Birthday Reward Cash, a Member must have made a transaction in the past 12 months. Birthday is required.
Rewards members are eligible to receive 2X points per dollar spent on all purchases during your birthday month. Birthday is required. 2X Birthday Bonus Points must be activated one of three ways: 1) Ask a store associate at checkout, 2) Sign in to your account on famous.com to apply at checkout, 3) Use the Famous Footwear App. If items from a transaction during your birthday month are returned, the corresponding amount of points will be removed from your account. All other FAMOUSLY YOU REWARDS Program Terms and Conditions apply.
Extras When You Want
Extras When You Want promotions can be activated one of three ways: 1) Present your in store barcode or ask a store associate at checkout 2) Sign in to Your Account and apply at cart or checkout
3) Use the Famous Footwear App.
Extra BOGO ½ Off: Eligible Rewards Members are gifted an Extra BOGO ½ Off any one new purchase. In order to be deemed eligible for the Extra BOGO ½ Off purchase, a Member must have made a transaction in the past 12 months. The Extra BOGO ½ Off must be redeemed by end of calendar year (cannot be applied to previous purchases). Extra BOGO ½ Off is combinable with your Reward Cash, sales, and bonus point offers. Not valid with any other coupons. Buy one item, get a second item of equal or lesser value for half price. Exclusions apply. All other FAMOUSLY YOU REWARDS Program Terms and Conditions apply.
Extra Bonus Points Days: Rewards members are eligible to activate one Extra 2X Bonus Points Day promotion on the day of each member’s choosing. In addition, SUPERSTAR members are eligible to activate one Extra 3X Bonus Points Day promotion on the day of the member’s choosing. If a SUPERSTAR member spends less than $200 in a rolling calendar year, the member will become a STAR member and forfeit the Extra 3X Bonus Points Day promotion. The Extra Bonus Points Day promotions will be forfeited if Rewards membership is cancelled, terminated or inactive.
Upon activation, the Extra Bonus Points Day promotion is valid for the entire day. The Extra Bonus Points Day promotion will expire at 2 am Central Time on the day after it was activated. Available Extra Bonus Points Day promotions will expire at end of calendar year. All other FAMOUSLY YOU REWARDS Program Terms and Conditions apply.
You may only apply one Extra Bonus Points Day or point multiplier promotion to your transaction at any given time. Please be patient as it may take up to 48 hours for points to be added to your account.
Reward Cash Redemption
To redeem Reward Cash at Famous Footwear or Famous Footwear Outlet, simply present your Reward Cash at the time of purchase or request from the store associate to use points at the register to create your Reward Cash. To redeem at famous.com, first sign in to Your Account. After signing in, you can create and redeem Reward Cash from cart, checkout, or your account Rewards page. Online orders can only be shipped within the 50 United States; orders cannot ship internationally, or to U.S. territories/commonwealths.
Reward Cash may be used one time only.
Members will not receive credit, change or cash back for partially redeemed Reward Cash and any unused portion will be forfeited. For example, if you use a $25 Reward Cash towards a $20 purchase, you will not receive $5 in change or cash back and will not receive a $5 credit toward any future purchase.
Reward Cash has no cash value and may not be exchanged, refunded, transferred, reproduced or redeemed for cash or any other form of credit.
Reward Cash must be used by 11:59 p.m. Central Time on the stated expiration date or they will have no value and cannot be presented for redemption.
Reward Cash will not be replaced if lost, stolen or destroyed. A member can, however, access available Reward Cash online under Your Account on the mobile or desktop site.
Earned Reward Cash will be applied across individual items purchased during an in store transaction. If an item is returned from an in store transaction the value of the earned Reward Cash used on the individually returned item(s) will be credited back to Your Account in the form of points. If only one item exists in the transaction and that item is returned the entire value of the earned Reward Cash will be credited back to Your Account in the form of points. This excludes gifted Reward Cash such as Birthday Reward Cash and Bonus Reward Cash.
Earned Reward Cash will be deducted from the subtotal in an online transaction. If multiple items are purchased, but only one item is returned, the points will remain applied to the non-returned items in the transaction. To the extent the value of the Earned Reward Cash exceeds the amount of the non-returned items in the transaction, the value of the earned Reward Cash will be credited back to Your Account in the form of points. This excludes gifted Reward Cash such as Birthday Reward Cash and Bonus Reward Cash.
Reward Cash cannot be applied to previous purchases.
Altered Reward Cash that are reproduced, brokered and/or sold are void.
Reward Cash may not be used for the purchase of gift cards/certificates.
Reward Cash is redeemable only by the member to whom it was issued.
Members who spend $200 or more over a rolling 12 month period will be awarded SUPERSTAR membership. SUPERSTAR status will take effect within 1-2 business days of a Member meeting the $200 threshold.
Once SUPERSTAR membership is achieved, Members must continue to spend $200 or more over a rolling 12 month period to maintain status. Member accounts that do not meet the minimum annual spending requirement of $200 over a rolling 12 month period will be automatically returned to STAR status.
Members who achieve SUPERSTAR membership will receive 1.5 points instead of 1 point for every $1 in purchases (excluding returns, taxes and/or shipping) at participating stores and online at famous.com.
Famous Footwear Mobile Application
FAMOUSLY YOU REWARDS Members may download the Famous Footwear Mobile Application and receive additional benefits available only to our “Mobile Application Members”. The “Mobile Application” means the software provided by Famous Footwear to offer services related to Famous Footwear and its partners’ services, to be used on Apple iOS and Android OS devices and any upgrades and/or changes from time to time and any other software or documentation which enables the use of the Application.
Members who download the Mobile Application will also receive the following benefits:
Members may view a list of all available Reward Cash at any time.
Once a Member redeems his/her Points, Reward Cash will be generated. Reward Cash may be used at participating Famous Footwear Stores, Famous Footwear Outlets or online at famous.com. The generated Reward Cash will include its value, barcode, online promotion code, and expiration date.
Members can redeem their Reward Cash through the Mobile Application at any time (up to $75, never to exceed 1,500 Points during a single redemption).
Members who download the Mobile Application must comply with all other existing FAMOUSLY YOU REWARDS Terms and Conditions and eligibility rules, as well as the Mobile Application Terms and Conditions.
Customers must be of the age of majority in their state of residence and have a valid U.S. mailing address or email address to participate (“Eligible Customer”) in the FAMOUSLY YOU REWARDS Program.
Memberships and points are not transferable and cannot be assigned or combined.
Points expire after 12 months if the member has not made a transaction or had Reward Cash issued during the 12 month timeframe; however the account is still valid.
Members who have not made a transaction in 12 months may be sent an email notification that they have points that are set to expire. If a transaction is not made by the stated date, points will be forfeited.
After 36 months of account inactivity, a Member’s account will be terminated.
All dollar values referred to in these FAMOUSLY YOU REWARDS Terms and Conditions are in U.S. currency.
Employees of Famous Footwear or its parent or affiliated companies, are not eligible to participate. Membership is also not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.
Current members are not allowed to re-enroll and obtain additional member numbers.
Famous Footwear reserves the right to cancel and/or modify the program and/or these FAMOUSLY YOU REWARDS Terms and Conditions and/or withdraw membership (including any points accumulated and/or Reward Cash) and/or modify an individual’s membership or point levels (including lowering a member from SUPERSTAR to STAR membership or deducting improperly awarded points from a Member’s account) at any time. Famous Footwear will have no liability to any member and is automatically released from all claims by members in respect of such actions. If a Member’s membership is withdrawn, the Member may not re-enroll in the FAMOUSLY YOU REWARDS Program.
You may cancel your membership at any time by contacting Customer Service as described below.
All decisions regarding the interpretation of these FAMOUSLY YOU REWARDS Terms and Conditions and the administration of the program, and any disputes arising therefrom, shall be resolved by Famous Footwear in its sole discretion. All such decisions shall be final and binding on all Members.
Famous Footwear and its parent and affiliates, and their respective officers, directors, employees, and agents (the “Released Parties”) make no warranty and provide no conditions, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose, with respect to the program, membership in the program, Reward Cash or any products or services related to the program.
By participating in the FAMOUSLY YOU REWARDS Program, each member releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, legal and attorney’s fees) relating to that member’s participation in the program, use of Reward Cash, or agreement to these FAMOUSLY YOU REWARDS Terms and Conditions.
These FAMOUSLY YOU REWARDS Program Terms and Conditions shall be governed by the laws of the State of Missouri, without respect to its conflict of laws principles. Any claim or dispute between you and Famous Footwear that arises in whole or in part from your participation in the FAMOUSLY YOU REWARDS Program shall be filed and decided exclusively in the state courts in St. Louis County, Missouri, or the U.S. District Court for the Eastern District of Missouri.
Collection of Personal Information
For questions concerning your account status or program information, please contact FAMOUSLY YOU REWARDS Customer Service:
Visit us 24/7 at famous.com/rewards
U.S. members call our phone line at 1-800-401-8888.
Canadian members call our phone line at 1-800-969-7500.
Write to FAMOUSLY YOU REWARDS Customer Service, P.O. Box 354, St Louis, MO 63166
The FAMOUSLY YOU REWARDS® Credit Card (“Card”) is offered by Famous Footwear® through Comenity Capital Bank. In these Terms, “you” and “your” reference the Account holder. “We,” “our,” and “us” refer to Famous Footwear/BG Retail, LLC. “Bank” refers to Comenity Capital Bank or its assignees.
By becoming a FAMOUSLY YOU REWARDS Credit Cardmember (“Cardmember”), you agree to participate in the FAMOUSLY YOU REWARDS loyalty program (“Program”) and accept the FAMOUSLY YOU REWARDS Terms and Conditions described above.
These Terms are separate and independent from the FAMOUSLY YOU REWARDS Credit Card Account Agreement (your “Account Agreement”), which governs the use of your Credit Card. For more information, visit www.comenity.net/famousfootwear. In the event of any conflict between these Terms and your Account Agreement, these Terms will control in any matter relating to the Program.
“Good Standing” is required to earn Cardmember Reward Cash using the Famously YOU Rewards Credit Card. “Good Standing” means (i) your Famously YOU Rewards Credit Card Account (“Account”) is open to new charges and is not over your credit limit, (ii) your Account is not more than 60 days past due or otherwise in default, (iii) your Card is not flagged as lost, stolen, or fraudulent according to the Bank’s records, (iv) your Account is not in a hardship or workout program, and (v) you are not subject to a credit counseling arrangement relating to your Account.
FAMOUSLY YOU REWARDS Credit Card Cardmember Reward Cash Eligibility
To earn Cardmember Reward Cash for in-store purchases, Cardmembers must identify themselves at checkout by using their FAMOUSLY YOU REWARDS account by asking a store associate to assist with their account look up and use their FAMOUSLY YOU REWARDS Credit Card. To earn Cardmember Reward Cash for online purchases at famousfootwear.com, Cardmembers must be logged in to their FAMOUSLY YOU REWARDS Account at famousfootwear.com at the time of making an online purchase. Cardmembers will not earn toward Cardmember Reward Cash on purchases made with the card if logged in under another loyalty member account.
The FAMOUSLY YOU REWARDS Credit Card Program is limited to earning toward Cardmember Reward Cash for Net Eligible Purchases. Net Eligible Purchases are purchases of goods and services for personal, family, and household purposes using your Card minus any returns, refunds, or credit adjustments, rounded to the nearest dollar.
Cardmember Reward Cash is not earned on, and the term “Net Eligible Purchases” does not include: gift cards, taxes, shipping, returns, refunds, credit adjustments, unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, purchases made by or for a business or for a business purpose, balance transfers, interest, fees, purchases made from a 3rd party vendor (including gift cards), purchases made under a non-cardmembers loyalty member ID, or other Account activity.
FAMOUSLY YOU REWARDS Credit Card Earning Structure
Cardmembers will earn points on card purchases at the same rate as non-cardmembers based on their membership level (Star or Superstar). In addition to points, Cardmembers will also earn $5 Cardmember Reward Cash for every $100.00 of Net Eligible Purchases made using the card.
Earned Cardmember Reward Cash is subject to a cap, and Cardmembers may not accrue more than $250 in Cardmember Reward Cash ($5,000 spent on the FAMOUSLY YOU REWARDS Credit Card) during the course of a rolling twelve (12) month period.
Once a Cardmember spends $5,000, the Cardmember will cease accruing further Cardmember Reward Cash for a period of twelve (12) consecutive months. The 12 consecutive month period will be measured forward from the date the Cardmember reaches the $5,000 threshold.
Rewards for Special Cardmember Reward Cash Offers. From time to time, we may make special offers for you to earn additional Cardmember Reward Cash for Net Eligible Purchases on the Card. These additional Cardmember rewards are called “Bonus Cardmember Reward Cash.” The way to earn Bonus Cardmember Reward Cash, and the Bonus Cardmember Reward Cash that can be earned, may vary. Read each offer carefully as there may be important conditions or limitations, such as blackout periods, Bonus Cardmember Reward Cash limits, or exclusions. You may have to register to qualify for the offer. We may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Cardmember Reward Cash already earned. Your Net Eligible Purchase must be completed and the transaction charged to your Account during the special offer period in order for you to earn the applicable Bonus Cardmember Reward Cash. For mail order, special order, online order, and other purchases, please be aware that we may not charge your Account until items purchased have shipped. During special offer periods, making a return in the same transaction as your purchase may result in earning fewer Cardmember Rewards because Cardmember Rewards are calculated off of your Net Eligible Purchase (in this case, your purchase minus return).
Posting of Cardmember Reward Cash Earned; Expiration; Forfeiture
Please note that it may take 1-2 business days or more from the time you meet the $100 spend requirement for Net Eligible Purchases before Cardmember Reward Cash will post to your Cardmember Reward Cash balance. You can view your available Cardmember Reward Cash online at famousfootwear.com/myaccount or via the mobile app. At any time, we may verify and adjust your Cardmember Reward Cash balance based on our records and based on certain purchases not constituting, or no longer constituting, Net Eligible Purchases. Cardmember Reward Cash will expire 60 days after the date that it is posted to your Cardmember Reward Cash balance. Cardmember Reward Cash must be used by 11:59 p.m. Central Time on the stated expiration date or it will have no value and cannot be presented for redemption. Cardmember Reward Cash will remain available in your Cardmember Reward Cash balance until it is redeemed, forfeited, or expired. Except as otherwise provided by applicable law, you will forfeit all unused Cardmember Reward Cash if you file for bankruptcy, if your participation in the Program is terminated, or if your Account is closed for any reason.
Cardmember Reward Cash Redemption
Cardmember Reward Cash is redeemable for a specified dollar amount off qualifying purchases at U.S. Famous Footwear Stores or Outlets and famousfootwear.com. To redeem at famousfootwear.com, enter the online promo code at checkout. Online orders can only be shipped within the 50 United States; orders cannot ship internationally or to U.S. territories/commonwealths. Cardmember Reward Cash may be used one time only. Any unused Cardmember Reward Cash value will be forfeited.
FAMOUSLY YOU REWARDS Credit Card Customer Service
For questions concerning your FAMOUSLY YOU REWARDS credit card account, please contact Comenity Capital Bank Customer Care:
By Phone: 1-800-433-0091 (TDD/TTY 1-888-819-1918)
By Mail: Comenity Capital Bank, PO Box 183003, Columbus, OH 43218-3003
*When writing, include your name, address, phone number and Account number.