The Guidelines for review are that users are not to review customer service issues and it specifies to reach out to customer service. As of the last 2 days, I have waited a grand total of 2 hours on the phone. Their customer service widget simply states that customer service reps are busy and to call the customer service phone number. For 2 days, I have been over number 300 in a queue waiting to speak to a human. Step up your game Columbia. You have a paying customer that simply wants to exchange for a larger size without waiting for hours on end to speak to a person who can help.
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Keep their feet warm in the Kids' Columbia Powderbug Plus II Waterproof Boot.
- Nylon upper in a winter boot style with a round toe
- Waterproof seam-sealed construction
- Pull-on entry with bungee cord closure
- Adjustable hook and loop strap for a secure fit
- Recycled, washable felt lining with cushioned insole
- One-piece thermoplastic rubber outsole
- 8" boot height
- 400g insulation
- Temperature rated -40F/-40C
Returns and Exchange process a nightmare
- Ski & Snow
My son is very thin but he complained the boots are too narrow.Recommends this productNo
Warm and Waterproof
Purchased for my four year old. Played in the snow for over an hour and his feet were still warm and dry when we took them off. The pull closure around the top was great for helping keep snow out, and he didn't complain that they were uncomfortable or hard to walk in at all.Recommends this productYes
I could not get this on my child's foot. They seem like good quality, but it was so tight I couldn't get them even close to on.Recommends this productNo
[This review was collected as part of a promotion.] Colors
Sea Ice and Pink Orchid are popular colors in your (girl) children's line -- plan on making boots to match?
We have been loyal customers since my daughter was born, but as a mom who values having her kid match, not having boots to match the above colors is keeping me from placing my yearly winter order. (We did purple last year.)
C'mon Columbia! You still have time to add to the boot colors.
To add to direct review of boots: In the past, I have ordered a size up and used a shoe horn to get my kid's foot in, and they fit perfectly. Labeled as waterproof, and truly were. My daughter's feet stayed warm and dry throughout the season.Recommends this productYes
My grandson says “they feel so good”,
I bought this two weeks ago for the upcoming winter!
- Best Uses - Kids
- Playground Fun,
- Wear to School
Recommends this productYes
- Pros - Kids
- Breathes Well,
for rainy cold days
when it rains and we go out it is good to wear these.Recommends this productYes
[This review was collected as part of a promotion.] My granddaughter has not worn these yet since they were bought for next winter since the price was so good. The boots are very good quality and nice looking!Recommends this productYes