If you are not fully satisfied with your purchase, you may return unworn merchandise at any Famous Footwear store, or mail with the original sale receipt, within 60 days of purchase (Gold Rewards members have 90 days to return unworn merchandise). Please note, defective or damaged merchandise can only be returned if it’s unworn. Exchanges are available in-store only. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise.
Extended Holiday Return Policy
For your convenience, we offer an extended return policy during the holiday season. Purchases made between October 28, 2018 and December 2, 2018, will have an extended return period through January 31, 2019. All other terms and conditions of our return policy apply.
Two easy ways to return
1. To Make a Return at Any Store
The item to be returned. Item(s) must be returned in the original brand box (packaging).
The original receipt, original packing receipt, or a copy of your Confirmation Email.
One form of personal identification and the credit card used for the original purchase.
2. To Make a Return to famous.com
Please note, we only process returns at famous.com if your purchase was made at famous.com, or home delivered. Regular store purchases must be returned to a store.
Print return form
Refunds will be given in the original form of payment.
Box up the item with all original packing. Item(s) must be returned in the original brand box (packaging).
Enclose a completed return form. (Included with original packing slip)
3. Ship your package to:
625 Maddox Simpson Parkway
Lebanon, TN 37090
Click here to view our full Return/Exchange Policy
Refund Process and Timeframe
Refunds will be processed to the original method of payment within 10 business days.
The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
Once the return has been processed, you will receive a return email confirmation.
Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. famous.com is not responsible for returns until they are received in our warehouse.