COVID-19: Store Safety

We are so excited to see you in our stores! When you walk through our doors, rest assured that we’ve been working hard to make sure you feel safe shopping with us. We’ve enhanced our safety and cleaning procedures in all of our stores (see details below). You can check the store hours of your local store by clicking here.

Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 4 – 7 business days.

Please note, in order to create an exceptional customer experience, orders placed on Famous.com are processed and shipped as quickly as possible. This means that we are unable to modify or cancel an order once it has been placed. If you wish to return an order, please refer to our return policy below.

Consumer Care is open (Mon-Fri: 9:00 a.m. - 6:00 p.m. CST, Sat: 10:00 a.m. - 5:00 p.m. CST) but experiencing longer than normal wait times. Thank you for your patience and understanding.

Please see below for additional details.

In-Store Safety

 

Masks are required for associates and customers

 

To encourage social distancing of six feet, we have installed signage and floor markers, and adjusted the placement of benches

Enhanced Cleaning Procedures


Hourly cleaning of checkout counters, handles, benches, pin pads, iPads, fixtures, and more

 

Safe handling of merchandise and returns

Hand Sanitizing Stations

 

Placed at the front of every store

Reduced Maximum Capacity

 

Each store will post its maximum capacity on the front door

Reduced Store Hours

 

Check with your store for specific hours 

Famously Fast Curbside Pickup (at most stores)

 

Order online. Delivered to your car.

 

Check with your store for participation and hours.

  • Return Policy

    Due to high volume, we are experiencing return by mail delays for processing and refunds. Thank you for your patience.

     

    For return options, click here.

     

  • Track a Package

    Click here to track a package.

     

    Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 4 - 7 business days.

     

  • Famously Fast Pickup

    Click here to check if your store is participating in Famously Fast Pickup.

     

  • Contact Us (Experiencing Delays)

    Use one of the following methods to contact us:

     

    Email: Click here

     

    Phone: 1-888-869-1053