We are excited to announce that we have begun to responsibly reopen stores in specific locations by following these procedures. You can check the status of your local store by clicking here. While some stores remain temporarily closed, Famous.com is open and fulfilling orders. Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 4 – 7 business days.
We have temporarily extended our return policy to 90 days. Rest assured, if you have a return that expires during our store closure period, we will still honor it once we reopen our doors.
Please note, in order to create an exceptional customer experience, orders placed on FF.com are processed and shipped as quickly as possible. This means that we are unable to modify or cancel an order once it has been placed. If you wish to return an order, please refer to our return policy below.
Consumer Care is open (9:00 am - 6:00 pm CT, Mon-Fri, 10am-5pm CT Sat) but experiencing longer than normal wait times. Thank you for your patience and understanding.
Please see below for additional details.