Purchase your items online, then pick them up at your local store. It's FREE and easy!
Most orders are ready in about 2 hours.
What stores are participating in Free In-Store Pickup?
The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.
What is Free In-Store Pickup?
You can now order many items on Famous.com and pick them up in one of our stores at no additional cost, typically within 2 business hours.
How can I find out what items are eligible for in-store pickup?
You can check pickup options on the product's page or in your shopping cart to find eligible stores and check product availability.
How do I place an order for for in-store pickup?
Choose your store, then select in-store pickup when adding items to your cart. You can also select your pickup option for item(s) in your cart prior to checking out.
How long before my pickup order is ready?
You will get a “Ready for Pickup” email typically within 2 business hours of placing your order.
If your order is placed less than 2 business hours before store closing or outside of store hours, then the 2 business hour time period will carryover to the store's opening the following day.
When will I be charged?
You will be charged when your pickup item(s) are confirmed by the store. At that time, you will receive a “Ready for Pickup” email.
When should I go to the store and what should I bring with me?
After placing your order online, sit tight and wait to be notified that your order is ready to be picked up at the store, typically within 2 business hours.
After you receive the “Ready for Pickup” email, please bring a photo ID or your order confirmation number to the store. See any associate inside to complete your pickup.
Can someone else pick up my order?
Yes, you can designate an alternate pickup person in the checkout process. The pickup person will also receive the “Ready for Pickup” email and needs to bring a photo ID or order confirmation number to the store.
Can I pick up items in store and have others shipped within the same order? If so, will I have to pay for shipping?
Yes, if you check out with multiple items, you are able to designate item(s) with either in-store pickup or shipping options. The order subtotal will count towards the $75 free standard shipping threshold for any shipped item(s).
Can I choose two different pick-up locations in the same order?
Unfortunately, orders cannot be split between multiple stores at this time.
How long will my pickup item(s) be held?
Your pickup item(s) will be held for 7 days. If not picked up during that time frame, the item(s) will be returned and your method of payment will be refunded.
How is the sales tax calculated?
The sales tax for pickup items is determined by the tax code of the store's location. The sales tax for shipped items is determined by the tax code of the delivery address.
What if the in-store price is lower than it is online?
If your pickup item(s) are at a lower price in the store, we will automatically make the adjustment to your method of payment at the time of pickup. We will ensure the best price is given to you.
What are the normal business hours for my store?
You can find store hours here.
More Free In-Store Pickup Questions?
You can call our Customer Service department at 1-888-869-1053 for questions about this program or your specific pickup order.