sign in (test) | join now
why join?
New York

STORE RETURN/EXCHANGE POLICY

We require and electronically capture customer information from a valid state or government photo ID (see below for the forms of IDENTIFICATION that we accept) for all returns/exchanges. We maintain a database of customer return activity created for the sole purpose of authorizing returns and exchanges. We do not share or sell the transaction information captured through this process.

We reserve the right to limit returns or exchanges regardless of receipt.

Returns with an Original Sales Receipt

We will accept your receipted return if it meets all of the following conditions:

  • The return is made within 30 days from the original purchase, and
  • You have not been denied a return in the past 60 days, and
  • This is your third or earlier return in the past 60 days, and
  • Merchandise is unworn and unwashed.

If your receipted return meets all of the above conditions, then you may:

  • Exchange the item(s) for the full purchase price.
  • Receive a refund for the full purchase price in your original form of payment (cash/credit/debit card) or receive an in-store merchandise credit for the full purchase price.

Returns without an Original Sales Receipt

We will accept your non-receipted return if it meets all of the following conditions:

  • You have not been denied a return in the past 60 days, and
  • This is your first non-receipted return in the past 60 days, and
  • Merchandise is unworn and unwashed.

If your non-receipted return meets all of the above conditions, then you may:

  • Exchange the item(s) at the current selling price.
  • Receive an in-store credit at the current selling price.

We accept the following FORMS OF IDENTIFICATION for returns and/or exchanges:

U.S. State Driver’s License, U.S. State ID, U.S. Military ID, Canadian Provincial Driver’s License, Canadian Provincial ID, Passport, U.S. Laser Visa, Mexican Voter Registration Card, Matricula Consular, Mexican Driver’s License, Japanese Driver’s License