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return policy

If you are not fully satisfied with your purchase, you may return unworn merchandise at any Famous Footwear store, or mail it with the original sale receipt, within 60 days of purchase. Please note, defective or damaged merchandise can only be returned if it’s unworn. Exchanges are available in-store only. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise.

Extended Holiday Return Policy

For your convenience, we offer an extended return policy during the holiday season. Purchases made between October 24, 2015 and December 2, 2015, will have an extended return period through January 31, 2016. All other terms and conditions of our return policy apply.

Two easy ways to return

1. To Make a Return at Any Store

Please bring...

  • The item to be returned. Item(s) must be returned in the original brand box (packaging).
  • The original receipt, original packing receipt, or a copy of your Confirmation Email.
  • One form of personal identification and the credit card used for the original purchase.
Store Locator

2. To Make a Return to

Please note, we only process returns at if your purchase was made at, or home delivered. Regular store purchases must be returned to a store.

  • Box up the item with all original packing. Item(s) must be returned in the original brand box (packaging).
  • Enclose a completed return form. (Included with original packing slip)
Print return form Refunds will be given in the original form of payment.

3. Ship your package to: Returns 625 Maddox Simpson Parkway Lebanon, TN 37090

Click here to view our full Return/Exchange Policy

Refund Process and Timeframe

  • Refunds will be processed to the original method of payment within 10 business days.
  • The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
  • Once the return has been processed, you will receive a return email confirmation.
  • Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by customer. is not responsible for returns until they are received in our warehouse.