Enter the Key Word exactly as it is displayed below (HINT: The key word is case
The key word is case-sensitive, so make sure you are typing it exactly as it is
shown. Also, make sure your browser is set to display images and to accept cookies.
If you cannot read the key word, make your best guess. If you are incorrect, you
will have another chance to enter a key word. If you are still having problems,
please contact Customer Service at (888)869-1053 for assistance.
NOTE: You may need to scratch off film to reveal the PIN.
Some people use automated programs to try to find and use gift cards that they do
not own. To prevent this, we ask that you type in the key word before we retrieve
the balance on your card.
Automated programs cannot read the key word, so when you enter this word it ensures
that a real person is checking the balance on the card.