How can I return a Home Delivery or Online order?

If you are not fully satisfied with your purchase, you may return unworn merchandise at any Famous Footwear store (click here for store locator), or mail them with the original sale receipt, within 30 days of purchase. Visit www.famous.com for details.

How do I return or exchange items bought at a store?

Please note that all returns/exchanges are subject to a 30-day return policy and these guidelines. For your in-store return/exchange, please bring:

  1. The item to be returned. Item(s) must be returned in the original brand box (packaging).
  2. The original receipt (if available).
  3. One form of personal identification and the credit card used for the original purchase.

store locator

How long will it take to receive my order?

For Home Delivery purchases, please allow 7-10 business days (excluding weekends and holidays) for delivery. To track your Home Delivery, click here.

Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account when using our 7-10 business day delivery time-frame.

How long will it take to receive my order?

For Home Delivery purchases, please allow 7-10 business days (excluding weekends and holidays) for delivery. To track your Home Delivery, click here.

Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account when using our 7-10 business day delivery time-frame.

How can I contact you?

Use one of the following methods to contact us:

Email: Click here

Phone: 1-888-869-1053

Can I send shoes as a gift?

Shoes are the gifts that keep on giving. We love helping you surprise others with our shoes. To send a gift, add the item(s) to your cart and proceed to checkout. On the Order Summary page, you can enter a message to the lucky recipient, which will appear on the gift receipt included with the purchase.

I requested an exchange for my online purchase but I was charged a higher price for the new order. How can I get the previous sale price?

Once your exchange order is placed, you will receive a separate credit for the price difference. During this process you will see three transactions on your credit card or debit card:

  1. A refund for your original purchase
  2. A charge for your newly exchanged purchase
  3. A credit for the difference in price

Important Notice: Most credit cards post the charge for the new order before giving the two refunds. Please allow adequate time for the two credits to be reflected on your account. Regarding the actual date that the credit will post to your account, is in accordance with your financial institution's procedures. Please contact the credit card-issuing bank for further assistance. If you do not see the credit for the new sale price post after doing so, please contact us.

How can I track an order I placed in a store?

You may track a Home Delivery order by visiting our website here, and selecting the first option: In store (for home delivery).

How can I track the delivery of an online order?

  • Please allow 2-3 business days after your order is placed for tracking number(s) to appear for your order.
  • To begin tracking your online purchase, please click here, then enter your order number and the shipping zip code.
  • Can't find your order number? Contact us to track your order. Please note that all online orders will receive a shipping confirmation email once the purchase is in transit.

If you are a REWARDS member and logged into your account to complete your purchase, please click here to log in. Then follow these instructions:

  1. Under the Order History heading click Order Status
  2. On the following page click the applicable order number
  3. If your order has shipped, a link will appear in the Tracking Number Column (by clicking the link you can view the full tracking details of your order)

What is your return and exchange policy for New York?

Please view our full policy for returning and exchanging items in New York by clicking here.

Be sure to bring the following items to your local store:

  • The item to be returned
  • The original receipt or the original packing receipt
  • One form of personal identification and the credit card used for the original purchase

How will my order be delivered?

The shipping carrier for your order will vary based on your shipping address, where your order is shipping from, and whether expedited shipping was selected. For questions regarding delivery times and prices, please click here.

Standard Shipping:

  • Ground orders are delivered by either UPS or FedEx SmartPost. UPS ground service is the tradition ground delivery from UPS. FedEx SmartPost is a carrier service that first picks up your package from our warehouse, and quickly delivers it to your local United States Postal Service® (USPS) office for the mail carrier to deliver. Once your package(s) are picked up by either carrier, tracking numbers will be provided so you can monitor your shipment.

Please note: We are unable to advise whether your order will ship via FedEx SmartPost or UPS ground during the placement of your order. Also, we are unable to request a particular service be used for your order's delivery. Tracking numbers will be provided in the shipment confirmation email. Multiple item orders may ship separately and on different carriers.

Expedited Shipping:

  • All 2nd Business Day and Next Business Day purchases will be delivered by UPS. UPS does not deliver for shoes.com on Saturday or Sunday.

How do I update my billing, or shipping information for future orders?

To update your address, please follow the directions below:

  1. Log into the site (go to the My Account page and enter your email address and password)
  2. Click on the My Addresses link
  3. You will have the option to edit your current address, delete it, or create a new address. You may also indicate if you'd like the address to be your default billing or shipping address.

Can you tell me the hours of operation for a specific store?

Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation. However, hours of most Famous Footwear stores are as follows:

Monday - Saturday: 10 AM to 9 PM

Sunday: 12 PM to 6 PM

What shipping carrier will deliver my online purchase?

The shipping carrier for your order will vary based on what area you live in, where your order is shipping from and whether expedited shipping was selected. Please reference the following information for possible delivery services. For questions regarding delivery times and prices, please click here.

Ground orders:

  1. The majority of ground orders are delivered by FedEx SmartPost. Please be advised that USPS and FedEx combine their services for our SmartPost deliveries. Therefore, a FedEx web link will be provided to track your order but the actual delivery to your doorstep will be by USPS.
  2. Some ground orders may also be delivered via UPS. Note: We are unable to advise whether your order will ship via FedEx SmartPost or UPS ground during the placement of your order. Also, we are unable to request a particular service be used for your order's delivery. Once your order ships, we can advise about the final carrier and if your order will arrive in multiple shipments.

Expedited orders:

  • All 2nd Business Day and Next Business Day purchases will be delivered by UPS. UPS does not deliver for famous.com on Saturday or Sunday.

How much do you charge for shipping online orders?

Please see our shipping table for the costs of Ground and Expedited online purchases.

Can you help me figure out what size to buy?

Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box. Still not sure what size you wear? We offer a free printable sizing chart for men, women and children on our Fit Assistant Page.

How can I provide feedback regarding my recent store visit?

We welcome your feedback regarding your recent store visit. Please contact us. When contacting us about your experience, please be sure to provide the following information:

  1. Store location visited (street address, plaza name and city, or store number).
  2. Date of visit.
  3. Name of associate (if known).
  4. Your name.
  5. The best phone number to reach you (should any follow up be needed).

How do I return or exchange my Famous.com order in my local store when I paid with PayPal?

Our store will refund your PayPal account if you have a Mobile number and PIN associated with your account or if you have a PayPal credit card (go to PayPal.com for more instructions on managing your PayPal account). If you don’t have either of these options enabled on your PayPal account, we can provide you with an in store credit.